Never received the refund

• 

  karleksspegel · Member · Dec 18, 2016 at 12:17 pm

  • Copy link
  • Add topic to favorites

  I purchased domain mapping for my website and it was automatically renewed for the following year. I realized this when I saw the fee in my bank account. I cancelled and asked for the refund on the purchases menu but then I never received the refund despite the fact that it has been more than 3 weeks. The details about the transaction are below.

  RECEIPT ID
  [redacted by mod]
  TRANSACTION ID
  [redacted by mod]

  I didn’t even save my credit card so not sure how it happened automatically, let alone why I couldn’t get a refund despite I seem to have the right to cancel this type of upgrades during the course of 30 days…

  Can anyone explain?

  Thanks,

  Gökhan

  The blog I need help with is: (visible only to logged in users)

• 

  justjennifer · Member · Dec 18, 2016 at 12:55 pm

  • Copy link

  Hi there, you’ve posted in a public forum which is quickly crawled and indexed by search engines, so I’ve removed the sensitive information from your post above. If Staff need this in order to help you, they will contact you directly. I’ve tagged this for their attention.

• 

  staff-zinnia · Staff · Dec 19, 2016 at 5:23 pm

  • Copy link

  Howdy –

  I’ve issued a refund for the €13.00 charge. This was domain mapping for karleksspegel.se

  It may take up to ten business days to reach your account.

  Let me know if there’s anything else I can help with.