New account

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  forteous · Member · Dec 20, 2020 at 3:53 pm

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  I set up a new account but I didn’t verify it in my email. This was last week. Now I want to change the domain name. It seems that WordPress isn’t recognizing my account. I don’t know whether to create a new account or change the domain name of the one I created a few days ago. I don’t want to pay twice. Thanks.

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  staff-totoro · Staff · Dec 20, 2020 at 9:12 pm

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  Hi there,

  I do not see any upgrades under your @forteous WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.