New account cannot access

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  voicefromaustralia · Member · Jan 11, 2025 at 4:33 am

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  I initiated a new Premium account with name “lettersfromaus” two days ago. I stupidly put wrong email address so I cannot be reached in reply. I tried to reset password but of course reset email goes to invalid address. I tried account Recovery but I do not have all the required data as I have had no confirmation etc.

  So I cannot find anyway to access it. I think all it needs is for the email address to be corrected as per below. Happy to provide any extra details.

  Roger Randall ((email visible only to moderators and staff))

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  dikshaasingh · Staff · Jan 15, 2025 at 6:51 pm

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  Hi @voicefromaustralia,

  You can attempt to recover your account by verifying your ownership. One way to do this is by providing the transaction ID that was generated when you purchased the premium account.

  You may find this documentation helpful for guidance on account recovery.

  Thank you

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  simranvijwani · Staff · Jan 22, 2025 at 11:23 am

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  I’ve replied to the email ticket you submitted, so I’m closing this thread as a duplicate.