New account never received an authentication email and unable to login.

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  bcaforumsupport · Member · Jul 8, 2024 at 3:59 am

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  Hi,

  We recently created a site with WordPress.com and after being requested to log in again, we found that our email was no longer associated with the site and no log in details would work. We never received an authentication email during setup.
  
  The site has not been launched.
  
  We are unable to use the account recovery post due to the authentication email not being sent.
  
  For privacy reasons, we would prefer not to post the email and site on the forum. We have had to create a new account to submit this post but the email associated with this post is a preferred method of contact.

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  staartmees · Member · Jul 8, 2024 at 5:25 am

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  First things first: what is the URL of that site?

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  helper-heroponriki · Member · Jul 8, 2024 at 1:11 pm

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  @hybridmoments13, we understand that it’s inconvenient, but we’re unable to email you directly for support. We’ll respond to your messages here on the public support forums.

  Could you please share the email address associated with your account (this will only be visible to Staff) and the URL of your website? This information will help us assist you better.

  If you have any questions or concerns, feel free to let us know.

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  ezebecke · Staff · Jul 18, 2024 at 8:26 pm

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  Thanks for contacting us via direct email. We’ve responded to your request via email.