New Admins

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  llmhelen · Member · Feb 14, 2023 at 3:43 pm

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  Hi there. I keep getting new admins to my website that I haven’t created or invited. This happens even if I change my password. help

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-95percentghost · Staff · Feb 15, 2023 at 10:03 am

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  Hi there! You’ve landed on the support forums for websites that are hosted here on WordPress.com; it looks like your site http://lightstoneacademy.ca/ uses the free WordPress software from WordPress.org, and is hosted with another platform if I understand correctly? If so, were you intending to post to the WordPress.org forums at this link just below?
  https://wordpress.org/support/forums/

  I’m unfortunately unable to check why you’re finding new admins on your site, as the site isn’t hosted on our system here on WordPress.com. At a guess, it could be worth checking any plugins on your site, in case they’re enabling user access that you’re not expecting.

  If you’d want us to be able to check over your site, to provide daily backups, and our 24/7 support service (among other things), you could of course migrate over from your current host and use our Business plan! We have information about all that it offers here:
  https://en.support.wordpress.com/plan-features/business-plan/

  You can even migrate your site in on the Business plan, plugins and theme included – we have a guide for it here:
  https://wordpress.com/support/import/import-an-entire-wordpress-site/#import-from-self-hosted-word-press

  Let us know if you have any questions!