New App not working on I-Pad

  • Unknown's avatar
    sammydetroit · Member ·

    Yesterday I installed your newest app version and now neither my Reader nor my notifications (comments) is working on my I-Pad.

    When I click the Reader button, I get a message saying I haven’t added and blogs to follow (I follow at least 80 blogs), and when I click the notifications button, it freezes on a list of old comments, and no new ones scroll through even though I KNOW I have new comments.

    I have deleted the app, re-booted my I=Pad and re-installed the app 3 times with the same results. Are others having problems, and are you aware of it and fixing them???

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    rachelmcr · Member ·

    Hi there,

    Sorry for the trouble! Can you please try logging out one more time and logging in again with your username (not email) and password?

    Please let me know how that goes!

  • Unknown's avatar
    sammydetroit · Member ·

    Oh, you are a GENIUS!! Thank you for respinding so quickly.

    I had to think long and hard for what you meant by user name because I don’t remember ever setting one up or usung it to log on. Thankfully one of my ‘guesses’ worked!

    FYI many of the reviews you’ve received in the app store (Apple) for this
    Update are negative because people are having the same problem. Perhaps one of your Happy Engineers should post a comment there telling folks what the ‘fix’ is. Perhaps posting the same instructions on WordPress’s Daily Post, which many of us read, will save you some aggravated users 😀

    Thanks again for responding so promptly and fixing my problem.

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