New blog post published. Email not sent out to subscribers.
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I just published a new blog post. However, the email did not go out to my subscribers.
The blog I need help with is: (visible only to logged in users)
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Hello –
We had some unexpected downtime yesterday morning. If the post was published during this time, the emails would not have been sent.
Can you share the link of the post that failed to share?
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Hi! Thanks so much for the reply!
It was published this morning, Tue 11th Oct.
I haven’t had any previous issues with subscribers getting the new post emails and couldn’t find any issues my side so would really appreciate your help!
Here is the post:
http://thesecretlifeofbee.co.za/freekeh-beet-burgers-with-avonaise/
It posted just fine on the site. Just the email didn’t go out.
Thanks!
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I checked our records and the emails do not seem to have gone out to the email subscribers as you mentioned.
Can you reset the post to draft mode and then republish it. Let me know after you do this and I’ll check the email records again to see if it worked.
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Thanks.
I did indeed do as you said however no emails have gone out.
The problem still persists unfortunately.
Any other ways to fix this?
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There may be an issue with your Jetpack connection.
Can you disable the w3 total cache plugin on the site? Then reset the post to draft and republish again.
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Hi!
I did that… still no emails :( I literally didn’t change any settings so have no idea why it stopped working!
Must i reactivate that w3 cache plugin now?
Thanks!
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I was hoping that would do the trick. I’m sending an email your way.
Once of our Jetpack experts will reply to it and they will get you all fixed up.
They’ll also review what we’ve done already. You won’t need to fill them in.Best Wishes :)
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