New cards details
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Hello, my website is down because I forgot to update my card details.
I am already added a new card to my account, however WordPress is not taking my payment for the domain. What should I do?The blog I need help with is: (visible only to logged in users)
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Howdy goldsmithsdesignphd14!
Please share the domain here, so we can assist you further..!
Chances are the domain might have gone in redemptions or expired.
I have tagged the staff to help you further, also you could share the details of the domain, be assured, someone will get in touch with you soon.
How to get a Moderator to reply https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-questionThank you for your patience..!
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Thank you for your help.
This is the domain:
phdbydesign.com
We need to access this website as soon as possible.
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Thank you for the details further, the domain is in Redemption mode, you can read about it here Domain Redemption
You will have to bear the extra cost of 80$ to be able to renew it provided it is possible.
Please be assured, the staff will get in touch with you to help you with the process further.
Regards -
Thank you.
How can I pay for the ‘Domain Redemption’? And how long it will take for the staff to get in touch with me?We need this website to be working mid next week.
Regards
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Howdy –
The redemption period typically takes 2-3 days from start to finish. Before we proceed, I need to confirm that you’ll agree to the $80 redemption charge. This fee comes from our domain partner and is in addition to your annual registration of $26 for the domain.
Once you confirm I’ll email our domain partner right away about the domain to get things started. Next, you’ll get an email from me with a secure payment link.
I’m happy to answer any other questions you have about redemption.
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