New charge without explanation

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  diggingdowndeep · Member · Jan 30, 2019 at 1:51 pm

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  Hi, there. I just saw a $66 charge on my bank account. I did not receive an email warning me this was going to happen. I did not authorize it. I can’t find any information in my account settings for this charge. Please advise.

  The blog I need help with is: (visible only to logged in users)

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  ami0789 · Member · Jan 30, 2019 at 2:05 pm

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  Hello

  I am adding modlook tag to this thread, so someone from the staff will respond to you soon.

  Regards:

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  justjennifer · Member · Jan 30, 2019 at 2:07 pm

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  Hi there, you can enter the details of your charge in our secure website at https://wpchrg.wordpress.com to locate that charge and contact the billing team directly.

  Please do not post any financial details here in our public forums.

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  gemmacevans · Member · Jan 30, 2019 at 2:38 pm

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  Hi diggingdowndeep,

  I just wanted to confirm the account you are contacting us from hasn’t been charged since 2015. Please follow @justjennifer’s recommendation and enter the payment details into this form:

  Why was I charged?

  If you don’t recognise the charge, please don’t post any transaction IDs on these public forums — the Contact Support » link can be used to contact our payment team directly.