new credit card/administrator

• 

  pollyxmather · Member · Nov 13, 2019 at 10:12 am

  • Copy link
  • Add topic to favorites

  When you tried to take a payment from the credit card we had logged with you, it didn’t go through, as it was an old credit card belonging to an admiministrator who had left. I have updated our profile with a new administrator and a new credit card, but can’t access any billing history and can’t get any confirmation that you will now use the new credit card for payment.

  The blog I need help with is: (visible only to logged in users)

• 

  staff-mckluskey · Staff · Nov 13, 2019 at 11:28 am

  • Copy link

  Hi there!

  The subscriptions on the site islayenergycbs.com are owned by a different account, jennimminto, so you’ll need to manage those from that account.

  If you’d like the domain to be transferred to your account, you’ll ask the user jennimminto to follow these steps:

  https://en.support.wordpress.com/move-domain/transfer-a-domain-to-another-wordpress-com-account/#transfer-domain-to-another-administrator-on-the-site

• 

  pollyxmather · Member · Nov 13, 2019 at 11:48 am

  • Copy link

  We have done all that you suggest already. This is my problem.

• 

  fstat · Staff · Nov 13, 2019 at 12:25 pm

  • Copy link

  Hi there,

  If you can’t access the account that owns the subscriptions on your site, then you need to follow our Account Recovery guide:

  Recover Your Account