new customer coupon

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  amwanetreasurer · Member · Oct 5, 2020 at 7:49 pm

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  Hi, I’m trying to apply the 15% off new customer coupon and it’s telling me the code is invalid. Can you explain why?
  I actually need help from billing/customer service, not the public forums, but see no option to speak with a customer representative.

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  staff-totoro · Staff · Oct 6, 2020 at 2:45 am

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  Hi there,

  I see you have purchased the Premium plan on your account, which enables access to our live chat support, where we are happy to discuss your billing questions in private.

  You can contact us here, and if a member of staff is online, then live chat will be available: https://wordpress.com/help/contact