New domain
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Hi there,
A domain can only be unlocked at the registrar where it’s currently registered. So you need to do this on Wix’s end. You’ll also need to get a domain transfer code (auth code/EPP code) from them.
You can find their instructions how to do this here:
https://support.wix.com/en/article/transferring-your-wix-domain-away-from-wix-2477749
Once you’ve done that, you can follow these steps to start the transfer on our end:
https://en.support.wordpress.com/move-domain/incoming-domain-transfer/
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