New domain purchase not reflecting in the account

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  sharayu1513 · Member · Feb 8, 2026 at 9:26 am

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  i have recently purchased a new domain, the money was deducted and reciept of the same was recieved via mail but the domain isn’t visible on the jetpack/wordpress site.

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Feb 8, 2026 at 11:48 am

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  Are you sure you didn’t use another wordpress.com account? Nevertheless, just use the Transaction ID to restore access to the account owning that domain as described at https://wordpress.com/support/account-recovery/?#transaction-id

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  staff-brewtechpup90 · Staff · Feb 8, 2026 at 11:34 pm

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  Hi @sharayu1513. Thank you for reaching out!
  
  We’ve identified the domain connected to that site and pinpointed the issue. We’ve also emailed you directly to share more details.

  We look forward to hear back from you soon via email!