New error – "This site cannot be accessed"

  • Unknown's avatar
    fishbulb239 · Member ·

    About half an hour ago, I published a new post via my “WP Admin” page, using the “TablePress” plug-in for the first time. I was a little concerned that the table might cause the post to look odd on a smart phone, so I tried pulling my site up on a phone. The phone pulled up the previous post, not the one I had just published. I tried again on two other smart phones and got the same result. I then rechecked my computer, and my WP Admin page shows that the post was published, and when I clicked on “View My Site” the new post loaded and everything looked fine. So I tried pulling the site up on my computer via a different browser, and that browser still pulled up an old post.

    I then tried going to the “My Site” tab of WordPress, and when I clicked on “Blog Posts,” the site says “You haven’t published any posts yet.” (I’ve had dozens of posts.) At the top of the page is an error message saying “This site cannot be accessed” and asking if I want to “disconnect Jetpack.”

    1) Why is this error happening now?
    2) If I do disconnect Jetpack, will it actually fix the problem, or simply disconnect Jetpack while leaving the problem in place?
    3) If I disconnect Jetpack, can I reconnect to it in the future?

    Help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    Note that Jetpack is a plugin used by WordPress.ORG bloggers to achieve parity with what we already have built in to WordPress.COM blogs. Therefore, you may want to share you solution on the Jetapack support forum at WordPress.ORG.

    re: Jetpack support
    Some Jetpack solutions are here http://jetpack.me/support/
    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack
    However, if you can’t find help at either one then you can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    See also this guide to Disconnect Jetpack Sites http://en.support.wordpress.com/disconnect-jetpack-sites/

    Also note that for WordPress.ORG issues, if you don’t have a username account at WordPress.ORG click http://wordpress.org/support/ and register one on the top right hand corner of the page that opens, so you can post to the support forums there.

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