New Feedback Pop-UP

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  antpayne · Member · Feb 9, 2023 at 3:00 pm

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  In the past 24 hours, we are seeing a new pop-up every time we complete an action on the back of the website. They are all prefixed with “How easy was it to….”? How do we remove these pop-ups? Many thanks.

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  supernovia · Staff · Feb 9, 2023 at 7:37 pm

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  Hey there, can you send a link to the site? I wasn’t able to find any on this account.

  Also, these forums are for the sites hosted and managed here at WordPress.com, vs. sites using WordPress code with another host. If you’re not sure about your site, send a link, and we can point you in the right direction.

  If it is definitely hosted somewhere else, we’d recommend contacting your host first, then searching and posting in the forums for the free WordPress software if you need more help: https://wordpress.org/support/forums/

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  antpayne · Member · Feb 9, 2023 at 7:49 pm

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  Hi, the error is on this link below

  

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  staff-doublebassd · Staff · Feb 9, 2023 at 11:03 pm

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  Hi there,
  
  Thanks for the screenshot. I can’t tell for sure, but that appears to be a prompt that may be coming from a plugin that you have installed. Do you have a search-related plugin installed and activated on your site? If so, I would check the settings for that plugin or reach out to the plugin developer for guidance on how to remove the prompt.
  
  We are unable to confirm the root cause of the prompt because your site is not hosted with us here at WordPress.com and we do not have access to your account and site. I would recommend reaching out to the WordPress.org community forums, as they are better positioned to assist with self-hosted WordPress sites:
  
  http://wordpress.org/support/forums
  
  Hope this helps.