New Member Confused on Plans

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  scot21c · Member · Oct 25, 2020 at 9:07 pm

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  Can you please tell me what plan I am on. On August 14 you received my payment of $60 CAD which I believed was the annual charge for a Personal Plan but I don’t see where I have this? Also, please confirm there is no automatic renewal of this. Thank you.

  The blog I need help with is: (visible only to logged in users)

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  staff-ozmodiar · Staff · Oct 26, 2020 at 5:08 am

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  Hi!

  I’m not seeing any upgrades associated with the WordPress.com user account you are posting from or the albascot21c.home.blog website.

  Could you have a different WordPress.com website that you purchased an upgrade for? Do you have any other information about the charge?

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  scot21c · Member · Oct 26, 2020 at 4:06 pm

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  Rootjosh……tanks for the reply. I don’t have any other account that I know of. I have a copy of the payment confirmation I got from paypal, but don’t know how to get this to you. Tried sending it in email but it didn’t go through. How can I get this to you as proof of payment that might help you track down the issue? Await your advices, thanks.

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  staff-blorbo · Staff · Oct 26, 2020 at 6:03 pm

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  Please send an email to passwordhelp (at) wordpress (dot) com explaining the situation, and we’ll see if there’s anything we can do for you.

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  scot21c · Member · Oct 26, 2020 at 7:46 pm

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  Macmanx…..thanks for your reply. Have sent the email as requested and await news.
  Cheers.