New Name Servers – ICANN Verification email problem
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I am trying to point my domain to a new server. When I input the custom name servers, I get a message that says Success! But another message says:
You must verify your email address through the ICANN verification email before you are able to update the name servers for your domain.
When I click the link to “resend” the verification email, I get this message:
We were unable to resend the ICANN verification email. Please contact support and provide the following error message:
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And when I click the link to “contact support” I get directed to a nonexistent page here.
So as far as I can tell, this isn’t working. Can someone please help me out?
Thank you.
The blog I need help with is: (visible only to logged in users)
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I’ve tagged this thread for staff to follow up. Please subscribe to the thread so you are notified when they respond and be patient while waiting.
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I am not receiving the verification email at any address. Clicked resend verification email 5 or 6 times and after 2 hours I have not received an email
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Hi there,
I went ahead and resent that ICANN message to you. Let me know if you didn’t get it!
And @toptobottoncleaningmobile, your account shows as being fully active. If you have an issue, please create a new thread at https://en.forums.wordpress.com. Please do not continue commenting on other users’ threads.
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I didn’t get it. What email address did you send it to?
Please send to (email visible only to moderators and staff) That should be the registered address.
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That is indeed the address which it was sent to. If you wouldn’t mind checking your spam folder and your social media folder and let me know if it’s in either of those. If not, I’ll see what one of our developers can do.
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Thank you much. I have reached out to some of our devs and as soon as I have any additional information I will let you know!
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Hi, so, I tried again and was told that the verification email was sent to me successfully, but it hasn’t shown up in my inbox. Is there any way to verify the address that it was sent to? This is really confusing and frustrating…
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Can someone please respond to my thread? I still am unable to either redirect name servers or transfer the domain. The verification is not reaching me. I have posted on a second thread that was started because I am getting no response here. I know you don’t like that, but I don’t like being ignored.
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Hi @powercouplelife, could you please create a new thread so that we can address your issue directly?
Thank you much!
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We will be getting to it as quickly as possible. Please note that the forums have actually been closed this past week:
https://en.forums.wordpress.com/topic/full-staff-support-will-return-september-24
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I have successfully changed my e-mail address, but have still not received my ICAAN code. Can you lease look into this?
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