New Page won't publish or let me use elementor to edit

  • Unknown's avatar
    laurenpiovesan · Member ·

    Hi,

    When I click on “add new” page, it makes a page but has an error when I try to publish it or when I try to edit with elementor. It just loads for a long time then eventually crashes.

    Please help!

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    amiteshg93 · Member ·

    Hi there,

    eslreads.com is a site hosted with namehero and uses open-source WordPress software (from WordPress.org), whereas this forum deals with sites hosted through WordPress.com.

    They’re very similar, but two separate things.
    https://wordpress.com/support/com-vs-org/

    To get help with your issues, you may want to try posting your question at the WordPress.org support forum:https://wordpress.org/support/forums

    Hope this helps! :)

  • Unknown's avatar
    laurenpiovesan · Member ·

    Here is the system report for elementor. I have just discovered that I can’t use elementor even for my existing pages.

    == Server Environment ==
    Operating System: Linux
    Software: LiteSpeed
    MySQL version: MariaDB Server v10.3.34
    PHP Version: 7.3.33
    PHP Memory Limit: 128M
    PHP Max Input Vars: 2400
    PHP Max Post Size: 8M
    GD Installed: Yes
    ZIP Installed: Yes
    Write Permissions: All right
    Elementor Library: Connected

    == WordPress Environment ==
    Version: 6.0
    Site URL: https://eslreads.com
    Home URL: https://eslreads.com
    WP Multisite: No
    Max Upload Size: 8 MB
    Memory limit: 40M
    Max Memory limit: 256M
    Permalink Structure: /%year%/%monthnum%/%day%/%postname%/
    Language: en-US
    Timezone: Australia/Brisbane
    Admin Email: (email visible only to moderators and staff)
    Debug Mode: Inactive

    == Theme ==
    Name: Astra
    Version: 3.8.2
    Author: Brainstorm Force
    Child Theme: No

    == User ==
    Role: administrator
    WP Profile lang: en_US
    User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/102.0.0.0 Safari/537.36

    == Active Plugins ==
    Backup Duplicator & Migration – WP STAGING
    Version: 2.9.12
    Author: WP-STAGING, wpstagingbackup

    Elementor
    Version: 3.6.6
    Author: Elementor.com

    Elementor Header & Footer Builder
    Version: 1.6.11
    Author: Brainstorm Force, Nikhil Chavan

    Jetpack
    Version: 11.0
    Author: Automattic

    LearnDash LMS
    Version: 4.2.0.1
    Author: LearnDash

    Payment Plugins for Stripe WooCommerce
    Version: 3.3.22
    Author: Payment Plugins, (email visible only to moderators and staff)

    Where Did You Hear About Us Checkout Field for WooCommerce
    Version: 1.2.0
    Author: Wooassist

    WooCommerce
    Version: 6.6.0
    Author: Automattic

    WooCommerce Payments
    Version: 4.3.0
    Author: Automattic

    WooCommerce PayPal Payments
    Version: 1.8.1
    Author: WooCommerce

    WooCommerce PDF Invoices & Packing Slips
    Version: 2.16.0
    Author: WP Overnight

    WP File Manager
    Version: 7.1.5
    Author: mndpsingh287

    WPForms Lite
    Version: 1.7.4.2
    Author: WPForms

    == Must-Use Plugins ==
    Elementor Safe Mode
    Version: 1.0.0
    Author: Elementor.com

    WP STAGING Optimizer
    Version: 1.5.1
    Author: René Hermenau

    == Elementor Experiments ==
    Optimized DOM Output: Active by default
    Improved Asset Loading: Active by default
    Improved CSS Loading: Active by default
    Inline Font Icons: Inactive by default
    Accessibility Improvements: Active by default
    Import Export Template Kit: Active by default
    Additional Custom Breakpoints: Active by default
    Hide native WordPress widgets from search results: Active by default
    : Inactive by default
    Flexbox Container: Inactive by default
    Landing Pages: Active by default
    Color Sampler: Active by default
    Favorite Widgets: Active by default
    Admin Top Bar: Active by default

    == Log ==

    JS: showing 1 of 1JS: 2022-02-02 23:32:37 [error X 2][https://eslreads.com/wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.5.4:2:453832] Cannot read properties of null (reading ’getBoundingClientRect’)

    PHP: showing 1 of 1PHP: 2022-04-04 10:50:06 [error X 2][/home/eslreads/public_html/wp-content/plugins/elementor/includes/widgets/audio.php::257] Allowed memory size of 134217728 bytes exhausted (tried to allocate 32768 bytes) [array (
    ‘trace’ => ‘
    #0: ElementorCoreLoggerManager -> shutdown()
    ‘,
    )]

    Log: showing 10 of 102022-04-06 10:18:35 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.5.4’,
    ‘to’ => ‘3.6.2’,
    )]
    2022-04-06 10:18:35 [info] elementor::elementor_updater Started
    2022-04-06 10:18:35 [info] Elementor/Upgrades – _on_each_version Start
    2022-04-06 10:18:35 [info] Elementor/Upgrades – _on_each_version Finished
    2022-04-06 10:18:35 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.5.4’,
    ‘to’ => ‘3.6.2’,
    )]
    2022-04-06 10:18:37 [info] Elementor data updater process has been queued. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.5.4’,
    ‘to’ => ‘3.6.2’,
    )]
    2022-06-19 21:09:04 [info] elementor::elementor_updater Started
    2022-06-19 21:09:04 [info] Elementor/Upgrades – _on_each_version Start
    2022-06-19 21:09:04 [info] Elementor/Upgrades – _on_each_version Finished
    2022-06-19 21:09:04 [info] Elementor data updater process has been completed. [array (
    ‘plugin’ => ‘Elementor’,
    ‘from’ => ‘3.6.2’,
    ‘to’ => ‘3.6.6’,
    )]

    == Elementor – Compatibility Tag ==

    Elementor Header & Footer Builder: Compatible

  • Unknown's avatar
    justjennifer · Member ·

    Hello there, These community forums provide support for site hosted on WordPress.com, the hosting provider.

    If you have a question about or problem with the Elementor plugin itself, please contact their support directly at https://elementor.com/help/

    For help with the WordPress open source software itself, you’ll want to connect with the WordPress community at the link that @amiteshg93 provided in his above reply.

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