new password

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  voyageauboutdublog · Member · Aug 13, 2017 at 12:39 pm

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  We just recovere our website, but we think that it was hacked and the hackers changed the password… what can we do? thanks and sorry for my english…

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  ackaeser · Member · Aug 13, 2017 at 5:12 pm

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  Hello,

  As long as you have access to the email used to create your account you can reset your password.

  1) Visit this page https://en.wordpress.com/wp-login.php?action=lostpassword

  2) Enter your WordPress.com username or email into the text box and click Get New Password.

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  voyageauboutdublog · Member · Aug 14, 2017 at 2:43 pm

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  Hi, thanks for your answer. But it’s the password of our “baxk up” we lost…

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  gemmacevans · Member · Aug 15, 2017 at 10:35 am

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  Hi voyageauboutdublog,

  We just recovere our website, but we think that it was hacked and the hackers changed the password…

  What is the URL of the site you recovered? If you let me know, I will look at the next steps.

  Thanks!

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  voyageauboutdublog · Member · Aug 15, 2017 at 9:01 pm

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  Hi gemmacevans,
  the URL is
  http://voyageauboutdublog.fr/

  We don’t have acces to the bavk office…
  thanks for your help!

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  gemmacevans · Member · Aug 15, 2017 at 9:36 pm

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  Hi voyageauboutdublog,

  http://voyageauboutdublog.fr/
  We don’t have acces to the bavk office…

  Thanks for confirming. voyageauboutdublog.fr is a self hosted WordPress.org site rather than a WordPress.com site. The key differences between the two are explained here:

  WordPress.com vs. WordPress.org

  voyageauboutdublog.fr is hosted by Heart Internet. We are only able to help with access to WordPress.com sites hosted on our own servers. If you are no longer able to access the site I’d recommend contacting your hosting provider, they should be able to advise you on the next steps.

  If you are concerned about security, you may want to look at the Jetpack plugin. This plugin will enable you to manage the site from your WordPress.com account and the Free plan includes some security features to help protect your site:

  Security and Backup Services for WordPress Sites

  Best of luck recovering the password for your site.