New password email not sending

  • Unknown's avatar
    phonicbots · Member ·

    Hi, I have unfortunately forgotten my website email address, but when I click on the ‘get new password’ button the email does not appear in my inbox. Any suggestions?

  • staff-doublebassd · Staff ·

    Hi there,

    Have you checked your spam folder (and if you have Gmail, the social tab)? I checked your site and it appears you’re in the wrong forum. Although your site is connected to WordPress.com via Jetpack, it is using the open-source WordPress.org software and you need to seek help at these forums:

    https://wordpress.org/support/forums

    These forums are for WordPress.com hosted sites only. Since we do not have access to self-hosted WordPress.org sites, we are unable to provide any direct assistance to your issue. I would also reach out to your site host for help.

    If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

    WordPress.com vs. WordPress.org

    Thanks!

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