new post not loading

• 

  bookofdaystales · Member · Oct 29, 2023 at 6:23 pm

  • Copy link
  • Add topic to favorites

  when I pull up my blog and start a new post, when I try to preview what I have written I get the error message ‘Oops. That page not found’

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-totoro · Staff · Oct 30, 2023 at 11:01 pm

  • Copy link

  Hi there,

  Usually when an issue like this occurs, it can be traced to an expired (or broken) login auth cookie stored on your local web browser. It looks like you are using Mozilla Firefox as your browser, so with this in mind I would like you to try the following

  • Clear your cache and cookies based on the steps Firefox recommends here: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
  • Also make sure you are not blocking any “3rd party cookies” as explained in this guide as well: https://support.mozilla.org/en-US/kb/websites-say-cookies-are-blocked-unblock-them#w_check-sites-that-are-blocked-from-setting-cookies
  • If you continue to have loading issues after completing those steps, I would like you to try another browser instead, like Chrome. Are you able to preview content if you use a browser other than Firefox?

  Thanks for the additional info!