New product showing on administrator view but not on public site/shop

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  kateluxmooe · Member · Mar 30, 2025 at 5:26 am

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  I have added a new product to our shop, it is published and set to public and I can see it in the shop when logged on as the site admin. When I go to the website it isn’t showing. I have cleared the shop cache and product cache. I have also tried deleting and reloading the product but neither are working. I would appreciate any additional suggestions. The site is hosted by crazy domains.

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  franzaurus · Member · Mar 31, 2025 at 3:45 am

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  Hello,

  Could you share the website URL where the problem is occurring? Having that information will allow us to give better advice.

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  kateluxmooe · Member · Mar 31, 2025 at 8:44 am

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  gfnc.com.au

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  franzaurus · Member · Mar 31, 2025 at 4:11 pm

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  Hi,

  As your WordPress site is self-hosted, we’re unable to provide WooCommerce support because this forum is for WordPress.com hosted sites.

  I would recommend contacting your hosting provider directly for further help since they are in the best position to help with your site’s issue. Or alternatively, you can post your questions in the WordPress community support forum for WooCommerce plugin: https://wordpress.org/support/plugin/woocommerce/

  PS. I checked your site briefly and found two different links for your shop: https://gnfc.wpengine.com/shop/ (at the header), and https://www.gfnc.com.au/shop/ (at the homepage body). Please make sure you add products to the shop you intend to add.

  I hope this helps point you in the right direction.

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  kateluxmooe · Member · Apr 1, 2025 at 9:56 am

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  Thanks so much, the two shop links was the problem!