new products going into the ‘orphaned’ category

  • Unknown's avatar
    limeat · Member ·

    Hi. Yet again, many of our products have been lost and WooCommerce are trying avoidance tactics.

    Can anybody tell me why new products that I create are being moved to ‘orphaned content’?

    We mainly sell to education, the new academic year is underway, but the WordPress / WooCommerce support has nose dived, staff contradict each other, and see no problem with me having to repeat work.

    It is an absolutely intolerable situation.

    Many thanks,
    Sarah

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-dragon · Staff ·

    Hey Sarah,

    I see that you are currently working with the priority support contact (private email) provided under your WordPress.com Commerce Plan.

    To avoid any confusion I am going to close this post as a duplicate, but if you need any further help you can continue to ask in our open email conversation.

    Thanks!

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