new site

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  blogajakalau · Member · Nov 19, 2018 at 2:56 pm

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  Hi, i cant create a new site, with a different email. The screen just froze with a ‘Awesome! Give us one minute and we’ll move right along.’
  I have tried different browsers, microsoft edge, opera, firefox. Diferent devices: laptop, iphone, imac. And same every time.

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Nov 19, 2018 at 5:13 pm

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  Hi –

  Have you been able to sign in to the new user account via wordpress.com/login/ ?

  Could you tell me which username you used to sign up? I’ll try and see if the account has been created or if it stalled out.

  If you are able to register with that email address again, that means that the account did not register correctly with your initial attempt though. That’s one way to check on the status.

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  blogajakalau · Member · Nov 19, 2018 at 6:28 pm

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  thank you for your reply.
  I cant login. it says user does not exist. and if i try to register, the same happens: ‘Awesome! Give us one minute and we’ll move right along.’ and nothing else.
  email: (email visible only to moderators and staff)
  username: team66dice

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  kokkieh · Staff · Nov 20, 2018 at 8:04 am

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  Hi there,

  Are you logged out of this account when you try to do that? You can’t create a new username account if you’re already logged into an existing account.

  How exactly are you trying to create this new account? Via https://wordpress.com/start/, or some other way? At exactly which step in the signup process does it freeze?

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  blogajakalau · Member · Nov 20, 2018 at 8:33 am

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  Hi.
  Yes I’m logged out of this account when I’m trying to create new one.
  I’m trying to create via start, and after I choose a plan, the screen says: “Awesome give us one minute..” and stays frozen.

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  fstat · Staff · Nov 20, 2018 at 10:23 am

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  Hi there,

  Can you please check the following to make sure it isn’t anything on your end?

  * Clear your browser’s cache and cookies:

  Solve Common Browser Issues

  * Check that JavaScript is enabled and supported by your browser:

  http://enable-javascript.com/

  * Disable any ad-blocking and security extensions on your browser

  * Check that you’re using the latest version of your browser:

  http://www.whatbrowser.org/

  * Try another browser:

  https://browsehappy.com/

  If all of the above doesn’t work, just let us know to further troubleshoot this.

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  blogajakalau · Member · Nov 20, 2018 at 12:32 pm

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  All of the above doesn’t work..

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  fstat · Staff · Nov 20, 2018 at 3:04 pm

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  That’s strange. Are all the devices you tried on the same internet connection? If so, then I suggest trying from a different internet connection.