New subscribers can't subscribe to my blog
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I just publicized my blog artfulprofiles.com, two days ago, and several people have told me that they have subscribed. However, since this morning these new subscriptions aren’t showing up in my subscriber count, and their email addresses aren’t on my blog follower list. It looks like something is keeping them from activating their subscription. So I tried subscribing to the blog myself from a smartphone not connected to my blog account. Here’s the message I got twice, sent to two different email addresses not associated with the blog:
‘Your subscription could not be activated. It may have expired, or the email address you subscribed with is not attached to your WordPress.com account.’
Any ideas on what’s going on and how I can fix it? Thanks!The blog I need help with is: (visible only to logged in users)
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artfulprofiles.com is a wordpress.ORG software install on paid hosting, hosted by Unified Layer
Name Servers:
ns2.bluehost.com
ns1.bluehost.comYou are posting to the wrong support forum. This is WordPress.COM support and that site is not on our servers.
We do not provide support for local installs of WordPress.ORG software, or for WordPress.ORG software installs on paid hosting, linked to WordPress.COM accounts with the Jetpack plugin so they display on the My Sites WordPress.COM account page. However, about 30% of those who post here every day are posting to the wrong support forum and must be redirected to the correct support forum.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
wordpress.org support
The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.Jetpack support
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack
However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service -
Thanks for your response and for the information! My apologies for the mistake. I will repost on the wordpress.org support link.
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