New Theme, Website inaccessible… Please help!

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  benjaminletham · Member · Apr 11, 2014 at 11:12 pm

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  I added a new theme to my domain; http://www.separatemedium.com and sunsequently cannot even login through /wp-admin….. The page is just completely blank! Please help, I have no idea what to do now. Thanks.

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Apr 14, 2014 at 8:23 pm

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  HI Benjamin,

  I’m sorry but it looks like you have a self-hosted (BlueHost) site using the free WordPress install at http://wordpress.org.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities. At WordPress.com, we provide hosting, support, and tons of features for blogs. Users also have the option to purchase a variety of upgrades to customize the look and feel of their blog. WordPress.org is a software for self-hosted sites. With WordPress.org, users are provided access to all backend files and can upload custom themes and plugins.

  Check here to learn more about the difference between WordPress.com and WordPress.org:

  WordPress.com vs. WordPress.org

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  I’m so sorry I couldn’t be of more help!