New to JetPack. Pls help

  • Unknown's avatar
    jetpackseocontentwriter · Member ·

    Hello,

    I tried Jet Pack for the first time and found it useful, but the first experience was not very smooth. After using my site for a while, I received a message that reads – ‘Jetpack has locked your site’s login page’. In order to use my site using the wordpress dashboard (something I used to log in with before installing jetpack) It prompts me to enter the admin email where it can send me recovery instructions. Unfortunately, the username of the email which I remember is registered with my site is not functional presently. But I have other emails on the same domain. Pls help. this is very important

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    justjennifer · Member ·

    Hi there, for help with the Jetpack plugin, you’ll want to head over to the knowledge base at https://jetpack.com/support/

    If you have a paid jetpack plan you can submit a support ticket by logging in there to your account. If you are using the free version, you can post at the support forums at https://wordpress.org/support/plugin/jetpack

    Just to clarify, these support forums assist users of the hosted WordPressdotcom platform. https://en.support.wordpress.com/com-vs-org/

    Best wishes for a quick resolution.

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