New Update Conflicting with Renden Grid Themes

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  sberkcf393596db · Member · Feb 9, 2021 at 7:31 pm

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  Hello,

  I just updated wordpress to 5.6.1 version and now I am unable to customize my Renden Grid theme. Has anyone else encountered this problem? I can’t get support from Think Up Themes or WordPress :(

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  staff-blorbo · Staff · Feb 9, 2021 at 11:12 pm

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  I don’t see any WordPress.com sites under your account here.

  What is the URL of the site with the problem?

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  sberkcf393596db · Member · Feb 10, 2021 at 4:26 pm

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  totalreflectiveusa.com

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  helper-heroponriki · Member · Feb 10, 2021 at 7:17 pm

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  Thanks for that URL! It looks like your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers.

  You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

  https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

  You can also reach out to your host for help with this. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this problem.

  I hope that helps!