New User Account Details Marked As Spammed

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  doctorsexplainfm · Member · Aug 30, 2022 at 3:58 pm

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  Hi,
  Prospective users of http://www.doctorsexplain.net keep receiving an error that their accounts have been marked as spam. What could be the issue please?
  Regards
  Levi

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  helper-heroponriki · Member · Aug 30, 2022 at 5:28 pm

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  Hi there:

  We are unable to help because we don’t host your site directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to access your site’s backend to take a closer look. But I can get you pointed in the right direction.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.