New users
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Some days ago I’ve received 3 emails saying that new users appeared on my site. May I ask you to look into this matter. I haven’t launched my blog yet, so I don’t understand what happened. Thank you for your answer in advance.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
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Your site is not hosted with WordPress.com but instead a site using the open-source WordPress software (from WordPress.org) but hosted elsewhere.
We cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. But, I can get you pointed in the right direction.
Can you look and see if those users are under Users -> All Users in your dashboard? If so, those users are designated as the Subscriber role within your WordPress site. They’ve been added because you have the “anyone can register” option checked in your Settings -> General for “Membership” – on your WordPress login screen, the link to register can be seen here: https://d.pr/i/Tloz9M
Since most WordPress sites don’t need registration open and since registration spam is the most common issue site owners face, I recommend you disable that unless you need it.
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
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