New web page not publishing

  • Unknown's avatar
    angelalar · Member ·

    I need some help. I made a new page, privacy Policy and Terms and Conditions. When in the WordPress I can see it, edit it and even it shows up in preview mode. When I actually try and access the page outside of the WordPress preview or edit, it isn’t there. I tried addition it in 2 different locations. 1) as a drop down menu item under About Us and also as a link in the footer as well. My edits are not showing up in either place. I have no idea what i did incorrectly. Any help would be appreciated. The main webpage is http://www.Storybooktrips.com
    Thank you

  • staff-blorbo · Staff ·

    Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/

    https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/

    Your hosting provider’s support team may also be able to assist.

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