New WP account

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  vgdavepaul · Member · Jan 9, 2018 at 5:07 pm

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  I set up a new user in wordpress; vganthonycotellese
  He received the email with instructions to reset his password, however he keeps getting taken in a loop and isn’t able to set up a new password and/or gain access.

  The blog I need help with is: (visible only to logged in users)

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  avydun · Staff · Jan 9, 2018 at 5:21 pm

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  I suggest they try clearing cache and cookies on your web browsers as explained here, or try using a different web browser to see if that helps.

  I am also tagging the post with “modlook” for the WordPress.com staff’s attention.

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  staff-zinnia · Staff · Jan 9, 2018 at 6:03 pm

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  Hi –

  Please let me know if strikebuys suggestions do not work. Which site did you add this user to?