Newsletter subscription widget is not working

  • Unknown's avatar
    hbenna63fa05588f · Member ·

    The newsletter subscription form that is currently in the footer of our website is attached to mailchimp, but we need to change it to a Keela form instead. When I try to edit or delete the widget, it does not load at all, and I receive the following error messages:

    The “carbon_fields_joist_social_media” block was affected by errors and may not function properly. Check the developer tools for more details.

    The “carbon_fields_joist_newsletter_signup” block was affected by errors and may not function properly. Check the developer tools for more details.

    Please advise!!

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • kokkieh · Staff ·

    Hi there,

    Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider.

    Please contact support for the plugin that’s adding the social media and newsletter blocks mentioned in that error message directly for help with this.

    For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

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