nicholas

  • Unknown's avatar
    nicholasadj42 · Member ·

    Am trying to renew my plan but there’s an error message saying, purchases are currently disable

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    kathyparkerr · Member ·

    “Hey Nicholas, sounds frustrating! If purchases are disabled, it might be a temporary issue on WordPress.com’s side. Maybe try clearing your browser cache or using a different browser. If it keeps happening, I’d reach out to WP.com support directly. Good luck!”

  • Unknown's avatar
    justjennifer · Member ·

    Hi there @nicholasadj42, the WordPress.com Billing Support team can help you with this. If you haven’t already, contact them by using the link in your dashboard that says: “Purchases are currently disabled. Please contact us to re-enable purchases.” They’ll get back to you from there.

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