No 14-day money back guarantee?

  • Unknown's avatar
    adrianprisen · Member ·

    I’m pretty disappointed that I can’t refund my annual personal plan. You guys keep bragging that we’re free to get a refund yet I don’t have that option? It hasn’t even been close to 14 days since I’ve bought the plan and I see no refund option. The only thing I’ve used the plan for was use my own domain from a third-party provider and deploy a template website there. Would appreciate if I could get the refund…

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    dragstor · Member ·

    Hi there! 👋🏼

    All refunds are being issued automatically upon canceling the purchase, if the purchases are within the refund periods:

    WP
    Refund a Purchase
    in WordPress.com Support
    3 min read
    WordPress.com is happy to issue refunds for purchases within our refund timeframes. You can cancel most purchases directly from Upgrades → Purchases in your WordPress.com dashboard. How to Get a Refund To refund a purchase: Click on your Profile icon at the top of your WordPress.com dashboard: On the left side, select the Purchases menu option: Select the purchase you

    I checked your account and I noticed you canceled the subscription on 2023-11-20 and the refund was issued.

    💡 Remember that depending on the banks processing it, the refund may take up to 15 business days to settle into your account.

    💳 Credit card refunds could take 1-2 billing cycles for the refund to appear in the statement.

  • The topic ‘No 14-day money back guarantee?’ is closed to new replies.