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Forums / no acces to the main account

no acces to the main account

  • Unknown's avatar
    jostrasmussen · Member · Feb 7, 2024 at 12:11 pm
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    Hi

    I apparently no longer have acces from my master accont (the one i startet the wordpress with) it seams like there is no longer any domain connectet to the accont.

    i have changed the username in the settings, af 24 hours after i have no longer acces.

    when i look at the user section on one of my other accont i can se the master accont but with another username

    plz help

    I need to install a plugin and are not abel to do it from my other acconts.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staff-doublebassd · Staff · Feb 7, 2024 at 8:58 pm
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    Hi there,

    I see showproduktion.dk under a different WordPress.com account, nicolastonynielsen. Do you have the login credentials for that account?

    If you have lost complete access to that site and the login credentials, please fill out our account recovery form. We’ll see what we can do to assist you in regaining access to your account.

    You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.

    If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

    Please visit our support page for more information on recovering your account.

    Thanks!

  • The topic ‘no acces to the main account’ is closed to new replies.

Tags

  • account
  • Account Recovery
  • has-jetpack
  • Jetpack
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 2 years
  • Latest reply from jostrasmussen

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