no acces to the main account

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  jostrasmussen · Member · Feb 7, 2024 at 12:11 pm

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  Hi

  I apparently no longer have acces from my master accont (the one i startet the wordpress with) it seams like there is no longer any domain connectet to the accont.

  i have changed the username in the settings, af 24 hours after i have no longer acces.

  when i look at the user section on one of my other accont i can se the master accont but with another username

  plz help

  I need to install a plugin and are not abel to do it from my other acconts.

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 7, 2024 at 8:58 pm

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  Hi there,
  
  I see showproduktion.dk under a different WordPress.com account, nicolastonynielsen. Do you have the login credentials for that account?

  If you have lost complete access to that site and the login credentials, please fill out our account recovery form. We’ll see what we can do to assist you in regaining access to your account.

  You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!