No access

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  guatexperience · Member · Jan 2, 2023 at 7:20 am

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  Hi there. I cannot access my accounts. Even after having changed passwords. It says: your account has been blocked as securuty precaution!
  Can you help?
  Thanks
  Margit

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staartmees · Member · Jan 2, 2023 at 7:45 am

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  What ‘accounts’ are you talking about? where are you trying to log in to?

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  staff-zinnia · Staff · Jan 2, 2023 at 5:14 pm

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  Howdy –

  That domain is connected to a different WordPress.com user account. You won’t find it under the account you’ve used to write to us. The best way to recover access to the correct account is by using this form:

  https://wordpress.com/support/account-recovery/

  Use the payment information from your last renewal to regain access. Do not share those details here in the forum as they are unique to your account alone.