No access

  • Unknown's avatar
    mcurta · Member ·

    I am not able to make any purchases, I get the error that my ability to make purchases is disabled by you! Please turn back on my ability to make purchases so that I can make purchases

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    ssingh2005sb · Member ·

    Hello!

    It seems your site http://rockymountainuavs.com/ is not hosted with WordPress.com but with an open-source WordPress.org. You can seek help from the WordPress.org forum here: https://wordpress.org/support/forums/.

    You can learn about the difference between WordPress.com and WordPress.org here: https://wordpress.com/support/com-vs-org/.

    Let me know if you have any further questions!

  • staff-doublebassd · Staff ·

    Hi there,

    I checked your account, and your ability to purchase upgrades has indeed been disabled, and you should’ve received a notification in your dashboard regarding this. We cannot assist you in the forums but click on the notification in your dashboard to reach our payments staff.

    Our Billing Support team handles inquiries about this. You can contact them for assistance using the link in your dashboard: “Purchases are currently disabled. Please contact us to re-enable purchases.” You can also send an email directly to billingsupport@wordpress.com as well.

    Thanks!

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