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Forums / No access to account because Lost Password Emails aren´t send

No access to account because Lost Password Emails aren´t send

  • Unknown's avatar
    testtimo · Member · Oct 3, 2017 at 2:57 pm
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    Dear users,
    I am not sure if anybody can help me with this, but I try asking the question anyway as I can´t see any possiblity to contact WordPress. If anyone knows a place to send my question to, I appreciate your suggestions.
    The problem is about another account with wordpress I started nine years ago. I didn´t use the blog and account for about eight years now, but wanted to get access to my blog again. As I could not remember the password, I filled out the Lost Password Form with the e-mail address of the other account, but although it says I got send an e-mail, I never get one. I still have the e-mail adress, but the options that WordPress give to reown an account, does not help. I really just need the link or password reset e-mail that WordPress tell they would send to me, but I never get it (even not in Junk or Spam).
    Does anybody know how I can get access to my account again or contact WordPress, so they would asure, that the e-mail is send?
    Thank you and kind regards

  • Unknown's avatar
    supernovia · Staff · Oct 3, 2017 at 5:50 pm
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    @testtimo can you verify which site you need help with? We’ll try to point you in the right direction.

  • Unknown's avatar
    testtimo · Member · Oct 4, 2017 at 11:34 am
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    Hi,
    thank you for your reply.
    The question is about the following blog and the following email.
    https://timokosiol.wordpress.com
    (email visible only to moderators and staff)
    Thanks for your help

  • Unknown's avatar
    supernovia · Staff · Oct 4, 2017 at 3:23 pm
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    Hi @testtimo, our system says those emails are being delivered and your mail server accepts them. Have you looked in your spam folders and what not? Can you search for “[WordPress.com] Password Reset” ?

  • Unknown's avatar
    zazazazazazazazaz · Member · Oct 4, 2017 at 4:00 pm
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    Hi,
    I am sorry, I talked to my email host again. I had a Junk folder that did not appear in my email account, but a Spam folder that did. The Spam folder was empty, but in the Junk folder there was the email I searched for. My provider had to give me access to that folder, but now I was able to get ahold of my account again.
    Thank you very much!

  • Unknown's avatar
    zazazazazazazazaz · Member · Oct 4, 2017 at 4:01 pm
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    I tried to mark this topic as solved, but did not know who to do so. Could you mark it as solved or let me know how to do that?
    Regards

  • Unknown's avatar
    supernovia · Staff · Oct 4, 2017 at 5:50 pm
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    Sure thing, it’s resolved now. :) Glad you were able to get the mail. Cheers!

  • The topic ‘No access to account because Lost Password Emails aren´t send’ is closed to new replies.

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  • Account Recovery

About this topic

  • In: Support
  • 3 participants
  • 6 replies
  • Last activity 8 years
  • Latest reply from testtimo

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