No Access To Account with Proof of Purchase
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I started a new account so that I could get access to the help forum. I purchased an upgraded account for the url http://baybreezeRVpoc.com and now I cannot access the account. I try every email address I know to gain access and it does not work. So i tried the form but I don’t have the receipt in any of my emails. I am guessing I made a typo on the email when I started the account. Regardless, I have the charge for the webpage on my credit card statement with a reference number but this did not work on the form. I have no proof in any of my email accounts. Can someone help me gain access again?
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Hi there,
In this case you will need to obtain the transaction number directly from PayPal. All payments on WordPress.com are processed by them, so they will have a transaction number even if you don’t have an account with them. If you contact them and provide them details on the transaction that appears on your statement, they can then give you the transaction ID you need to prove your ownership of the upgrade.
I realize this is inconvenient, but we need to make very sure that you are the owner of the account and domain, as people try on a daily basis to use our support system to gain access to accounts they don’t own.
You can find information on how to contact PayPal for the transaction ID here:
Retrieving a PayPal Transaction ID
I’ve also emailed the address on file for the other account. If you receive that email, please reply to it and we can help you to reset your password for that account.
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