No access to admin functions after logging into website
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I log into my account so I can edit my web site and it is saying that I don’t have any WordPress sites yet. However, I can see my website just fine when I go directly to it. http://www.reinforthequine.com
Things were working just fine until recently. Can you please advise?
Thanks,
Jules -
Hi Jules,
What happens when you visit the admin page of your site: https://reinforthequinecom.wordpress.com/wp-admin/ -
Good morning.
All I get is “Create Site” under the “My Site” tab in the top left corner. There are no editing options for pages or anything.
There is also no information for me under “My Purchases”, etc. Very strange because this was all set up and working the last time I was on my site.Obviously, I can’t do anything to it as it stands right now.
Thanks for your help! -
Good morning,
I thought you might have more that one WordPress.com account and that visiting the link would have given you an error message. Since that didn’t happen, I’ve tagged this for a staff member’s assistance. -
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The issue is that the WordPress.com user account that you are posting from is not the owner or admin of http://www.reinforthequine.com/.
So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to access the http://www.reinforthequine.com/ dashboard.
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reinforthequine – Can you see this comment from rootjosh?
The issue is that the WordPress.com user account that you are posting from is not the owner or admin of http://www.reinforthequine.com/.
So you must have ended up with a second WordPress.com account at some point. You will need to log into the other account in order to access the http://www.reinforthequine.com/ dashboard. -
Yes. You said that two posts ago and I replied that I don’t know how that is possible…… I have not changed anything that I can find and I have not created anything new.
Please explain how I can log in to this other dashboard. OR I am going to have to cancel my account and go somewhere else.
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That would be great! Please send a link and I will go from there.
Thank you Happiness Engineer.
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No problem! I’ve sent an email to that account. Please let me know if you do not receive it.
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It was sent to the email on the account. That is going to be a different email address than the one that is connected to this username that you are logged into right now.
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And how I am supposed to know what email address you are referring to? That is the whole point – this is the email I have been using to access my account…… feel like a dog chasing my tail here and I have a workshop coming up that I NEED to update my site for……
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Hello –
You have 2 separate WordPress.com accounts with unique email addresses. This account that you are contacting us from does not have any upgrades or sites connected to it. The email was NOT delivered the email address here.
Each WordPress.com user account requires a unique email address to register the account. Please check all of your email accounts as I am not able to give those details to you.
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I have ONE email address (this one) that I've always usedPls send me the information here
I have a worksh -
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