No Access To Login Info!
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I am in a bit of a sticky situation. I have a client who we made a website for about a year ago. The employee who was the team lead is not with the company anymore and I have no access to the username or login information for the clients wordpress site. I need to figure that information out because I am trying to get that client registered for hosting/security. Can anyone help me figure out a way to retrieve that information? When I go to the support forum it asked for authentication codes and information I don’t have and have no way of getting.
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this is difficult situations. i have experience like yours. if you don’t have information about credential login, such as domain registrar or hosting login info, maybe you can contact the customer service for that hosting company, and explain your conditions. usually, they will ask to you about the email registered to authentication.
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Thank you for the reply! There must be some fail safe here though. What is someone needs to edit their site or something? How does wordpress not have a support line for these situations or at least an email address to reach out to? Maybe I missed that?
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Hi gusheedavid,
Can you give us the link to the website in question?
Do you know if the website was made here on WordPress.com or if it was a self-hosted self-managed WordPress.org website?
If you’re not sure what the differences between the two are you can read more about it here: https://en.support.wordpress.com/com-vs-org/. -
http://www.coastalroadrepair.com/ is the website. Any help would be greatly appreciated! I think it was self-hosted and managed.
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Hi gusheedavid,
If you think it’s possible your ex-employee used their company email address to set up the Admin user, and if you can access the emails sent to that address, you could try using the “Lost your password?” option on the website’s login page: http://www.coastalroadrepair.com/wp-admin/. That will trigger an automated email with a password reset link where you can reset the password.
Else it might be a question of accessing the server where your client’s website is hosted and manually change the admin email in the database, but I would strongly advice you against letting anyone undertake that unless they know exactly what they are doing. And they should also take a backup of the site/database before doing anything like that, just in case.
I need to point out that this forum is only for managed WordPress.com site users, you need to go to the WordPress.org support forum to get further help: https://wordpress.org/support/forums/.
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