No Access to my site or WP Dashboard
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I click the update WordPress and now (45minutes later) I cannot see any of my website – cannot get into the dashboard the whole site is down. I first received a message on a white page saying: Come back in 2 minutes your site cannot be accessed now.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Your site is not hosted on WordPress.com, but using the open source WordPress software which you are hosting with Dreamhost.
You can find support for your version of WordPress here:
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Thank you Kokkieh,
You are the only person responding to my support question. I am very frustrated.
I do host my site on dreamhost, but I have had an admin dashboard on WP for MANY years where I have built my site and edit everything – it no longer exists anywhere. I sign in to my WP account and there is nothing there. As is I never built a website at all.I have updraft plus and have my latest downloads – but where can I upload if WP does not recognize me?
http://www.alettesimmonsjimenez.com/wp-admin/profile.phpI don’t understand why clicking “update” to update to the latest WP version, my whole site would be compromised and disappear.
Desperately needing my site back up.
Thanks,
Alette -
Hi Alette,
You’re referring to the self-hosted version of WordPress.org. We (WordPress.com) are only able to provide support for WordPress websites that are hosted by us. For help with a self-hosted WordPress site you can ask over at the WordPress.org forums:
https://wordpress.org/support/
Please read the following article to fully understand the differences between WordPress.com and the self-hosted WordPress.org:
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Fstat, Thank you, Much appreciated -I was not really understanding that difference. I have been managing via dreamhost for so many years I guess I have forgotten the basics.
Alette
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