no access to old sim card

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  majidorci · Member · May 11, 2019 at 7:56 am

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  Hello
  my old account I use company sim card but I quit from there but account totally for my self
  id: (email visible only to moderators and staff)
  [redacted]
  I do not have access to sim card anymore but I have access to my email

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  arvindsinghu · Member · May 11, 2019 at 2:32 pm

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  Hi @majidorci,

  I am adding modlook tag for staff intervention.
  They are the one who can provide you with an exact solution.

  I also request you not to mention your personal information in public forums.

  Thanks !!!

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  majidorci · Member · May 11, 2019 at 3:09 pm

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  thanks :D
  but i try many ways for contact with support …

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  supernovia · Staff · May 11, 2019 at 11:05 pm

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  @majidorci, you should be able to use your backup codes to disable 2 step, then re-enable it for a new phone number:
  https://wordpress.com/me/security/two-step

  If that is not working, please let us know and we’ll reach out via email. Or, you can use the form here:
  https://wordpress.com/wp-login.php?action=recovery

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  majidorci · Member · May 12, 2019 at 6:53 am

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  I lost everything except my email address

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  fstat · Staff · May 13, 2019 at 6:53 am

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  Hi there,

  I have sent you further recovery instructions to the email address associated with the account you want to recover access to. Please follow up there.

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  majidorc · Member · May 13, 2019 at 7:35 am

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  thank you so much :)

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  fstat · Staff · May 13, 2019 at 8:33 am

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  You’re welcome :)