No access to Premium themes with upgrade

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  cairennrhysauthor · Member · Nov 29, 2014 at 11:45 pm

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  I just purchased the Premium upgrade today. I’m not seeing any change in my access to Premium themes, which I’m supposed to be able to use for the next year at no charge. Every theme I pull up says I need to purchase it.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 29, 2014 at 11:47 pm

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  Please wait patiently for Staff support. I tagged this thread for Staff assistance. Please subscribe to it so you are notified when they respond. Note there is a backlog so you will have to wait patiently for Staff help.
  To subscribe:
  1. Look in the sidebar of this thread and find the subscribe to topics link.
  2. Or look below the comment box for this: _ Notify me of followup posts via e-mail

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  cairennrhysauthor · Member · Nov 30, 2014 at 12:01 am

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  I assumed it was due to the holiday, but thought I should ask as well in case it was a glitch on my end.

  Thank you!

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  timethief · Member · Nov 30, 2014 at 12:06 am

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  As far as I know Thanksgiving in the US is a long weekend holiday only so Staff will be available tomorrow. They answer threads tagged for attention in chronological order and will work their way forward to answer this one.

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  jeremeylduvall · Member · Dec 1, 2014 at 9:37 pm

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  Hi @cairennrhysauthor – It looks like you started a free trial of the Premium bundle. In order to receive the free year of Unlimited Themes, you will need to purchase the bundle here:

  https://animalreikiconnect.wordpress.com/wp-admin/paid-upgrades.php?page=my-upgrades

  As a reminder, the Black Friday deal ends at midnight tonight! Please let me know if you need anything else.

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  cairennrhysauthor · Member · Dec 1, 2014 at 11:02 pm

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  I have a two week free trial. So are you telling us we have to wait two weeks until the purchase actually goes through before we can have access to the complete package?

  Didn’t say that anywhere in your promotion.

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  jeremeylduvall · Member · Dec 2, 2014 at 5:07 pm

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  Hi!

  I responded via private email. Please keep all future correspondence there!