No access to site

• 

  pattikellyquinn · Member · Jul 10, 2018 at 3:41 pm

  • Copy link
  • Add topic to favorites

  I have contacted support and no help, did not call back when asked to leave my number. My site has been down awhile and I just called now and was led to a site that wanted my sign in which will not accept anyway! Nobody can help me it seems.

• 

  themagicrobot · Member · Jul 10, 2018 at 5:52 pm

  • Copy link

  You are posting in the support forum for free sites hosted at WordPress.com. There is no phone support here. If you reveal the address of the site you need help with then perhaps someone could at least point you in the right direction.

• 

  pattikellyquinn · Member · Jul 10, 2018 at 8:32 pm

  • Copy link

  http://www.fibromyalgia-natural-relief.com … thank you.

• 

  gemmacevans · Member · Jul 11, 2018 at 10:42 am

  • Copy link

  Hi pattikellyquinn,

  This thread is the only support request we have received from your account. fibromyalgia-natural-relief.com was created using WordPress.org software and is hosted by DreamHost rather than WordPress.com:

  WordPress.com vs. WordPress.org

  Please contact DreamHost for more information — they should be able to tell you why the site is not loading. The domain is registered through GoDaddy and hasn’t expired so I can’t see any issues there.

  If you need any further help after speaking to DreamHost, I recommend posting to the WordPress.org support forums (we only provide support for WordPress.com sites here):

  https://wordpress.org/support/

  Best of luck getting this resolved.