No access to the site’s source code

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  infob22c8d0d592 · Member · Nov 24, 2022 at 8:06 pm

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  Hey, I need help in getting access to the source code of our site so we can make some changes and edit it for further development. The problem occurred when we wanted to add Google Tag Manager. We don’t have the ability and option to add new plugins at all, we also don’t have the ‘edit file themes’ option, our panel also lacks the ‘security’ and ‘dashboard’ options. I recently had a meeting with a technician who was supposed to help us add it Google Tag Manager, add Google Analytics and work on conversions, but due to the fact that we could never access the source code of the site, nothing was done. We also used the help and solutions that were on this programming forum: https://stackoverflow.com/questions/38426864/wordpress-theme-editor-is-missing but none of it worked. I would really appreciate your help in getting access to the source code to edit it. Why are we not able to add new plugins?
  Regards, Aleksandra Bujnicka

  WP.com: Yes
  Correct account: Unknown

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  staff-95percentghost · Staff · Nov 25, 2022 at 1:57 pm

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  Hi there, your account doesn’t appear to be associated with any sites that are hosted here on WordPress.com.

  If this was in regards to a different site, feel free to share the URL; please bear in mind that we are able to help with sites that are hosted here with us on WordPress.com, but for sites using the WordPress software from WordPress.org, there is a community forum at this address:
  https://wordpress.org/support/forums/

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  infob22c8d0d592 · Member · Nov 26, 2022 at 11:17 am

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  Hi, thank you for the reply. Could you please help me, because I don’t know where I can find info wheather my site in hosted on WordPress.com or maybe WordPress.org. Where I should look for this info? Where can I find it? Maybe I have to just paste here my site address and you will see/check? I would be grateful for the support. Thanks in advance.

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  aleone89 · Staff · Nov 26, 2022 at 2:16 pm

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  Hey there,

  We’ll do our best to point you in the direction.

  Do you have the URL of the site?

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  infob22c8d0d592 · Member · Nov 27, 2022 at 3:09 pm

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  Hello, thank you so much for the reply. I hope we will find some solution. The URL of the site is : https://www.inmedo.pl/

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  themagicrobot · Member · Nov 27, 2022 at 11:52 pm

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  That site isn’t hosted here at WordPress.com so you’ll need to register an account and ask for assistance at the correct forum for the software your site uses.
  https://wordpress.org/support/forums/
  https://wordpress.com/support/com-vs-org/