no access to the website

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  ipletenetshotmailcouk · Member · Aug 30, 2022 at 8:04 pm

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  Hi there,

  I am unable to access my admin dashboard.

  http://isranomics.com/wp-admin/ is not working. I get this message:
  There has been a critical error on this website. Please check your site admin email inbox for instructions.

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to moderators and staff)

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  supernovia · Staff · Aug 31, 2022 at 12:13 am

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  Can you contact your host for help with this?
  https://wordpress.org/support/article/common-wordpress-errors/

  Going forward, these forums are for the sites hosted here on our servers. There is another forum for the free WordPress software that you’ll want to use instead. You can find that here:
  https://wordpress.org/support/forums/

  And if you’d like more info about the difference between the WordPress software and the services by WordPress.com, we have more info here. Let us know if you have any questions!

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  ipletenetshotmailcouk · Member · Aug 31, 2022 at 6:58 am

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  Thank you for your reply, I can not access WordPress and therefore unable to move my hosting to WordPress. Can you help me regaining the access so that I will move my hosting to WordPress?

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  staff-ozmodiar · Staff · Aug 31, 2022 at 2:40 pm

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  Hi,

  It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost. We here at WordPress.com can only assist with sites that are hosted here on our servers. We have no access to data or installations for sites that are hosted elsewhere.

  In this instance, you are going to want to contact your host’s support team, I think.

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org