No access to WordPress page

• 

  karinrelyonnutec · Member · Jan 28, 2020 at 3:08 pm

  • Copy link
  • Add topic to favorites

  Hi, I have created a WordPress website in the past, but I can’t remember my password. Unfortunately, the email address I used for this account is no longer active and it’s not possible to recover this. How can I reset the account, so I am able to access my website again? Thanks in advance for your help!

• 

  staff-blorbo · Staff · Jan 28, 2020 at 6:41 pm

  • Copy link

  What’s the URL of the site you’re trying to access?

• 

  karinrelyonnutec · Member · Jan 29, 2020 at 7:06 am

  • Copy link

  I am trying to access: https://falckcrisismanagement.com/

• 

  staff-mckluskey · Staff · Jan 29, 2020 at 8:17 am

  • Copy link

  Thanks for the link, it seems that there are some active subscriptions on the site so you will be able to look for an ID of a recent transaction: https://en.support.wordpress.com/transaction-id/

  Once you have that, please send us an email to passwordhelp[at]wordpress.com (do not post it to this public forum) and our Account Recovery team will get back to you via email :)