no account activation email received and cannot change username

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  lynnglen · Member · Dec 17, 2015 at 3:54 pm

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  I keep clicking on re-send activation email but I am not receiving any activation email. It is not in my spam/junk folder either.

  Username is tashinienfu and email (email visible only to moderators and staff)

  Also, I cannot change my username – it is greyed out and I cannot type and save a new one.

  I cannot find out how to contact WordPress so using this route to see if this helps,

  Please help.

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  lynnglen · Member · Dec 17, 2015 at 6:52 pm

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  ps – my email is gmail

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  timethief · Member · Dec 17, 2015 at 6:53 pm

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  Have you seen this? https://en.support.wordpress.com/email-notifications/gmail-issues/

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  timethief · Member · Dec 17, 2015 at 6:55 pm

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  Also, I cannot change my username – it is greyed out and I cannot type and save a new one.

  See also https://en.support.wordpress.com/change-your-username/

  I typed modlook into the sidebar tags on this thread for a Staff follow up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  lynnglen · Member · Dec 17, 2015 at 7:09 pm

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  Hi Timetheif

  Thanks for your response and help.

  I checked everything in the gmail troubleshooting link and the WordPress suggestions and all is in order and still no emails from WordPress to activate account. Interestingly, I have not had a problem receiving the password reset email (which I did earlier) or the emails notifying me of your responses to my post.

  So, still no joy.

  ps – you have a great username!

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  lynnglen · Member · Dec 17, 2015 at 7:15 pm

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  Hi again Timetheif

  Thanks very much for your responses.

  As regards username, yes, I looked at that guide you gave the link for when I tried to change the username earlier but I can’t as the box the username is in is greyed out (text and background in box) and I cannot type anything into it and so obviously no ‘confirm’ box appears below it either.

  Thanks for requesting follow up by a staff member and for the info on how to do this.

  Your help is much appreciated!

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  timethief · Member · Dec 17, 2015 at 7:18 pm

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  You’re welcome and please be patient while waiting for Staff to give you a hand with this.

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  shawnajroberts · Member · Dec 18, 2015 at 9:46 pm

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  Hi there! I’ve activated your account for you. You should be able to change your username now. Please let me know if you’re still having trouble doing that!

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  lynnglen · Member · Dec 19, 2015 at 5:34 pm

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  Hi – All sorted now … thank you timethief and shawna.